Privacy Policy
Your information will be kept by Quba Technology Co., Ltd.
Our Privacy Commitment: We commit to ensuring the security and confidentiality of your data, not selling your data, and providing you with ways to manage and view your data at any time.
How the Law Protects You
In addition to our privacy commitment, your privacy is also protected by law. This section will explain how it works. Data protection laws stipulate that we may only use personal information when there are legitimate reasons. This includes sharing information outside of Quba Technology Co., Ltd. The law requires that we have one or more of the following reasons:
To fulfill our contract with you
When it is a legal obligation for us
When it aligns with our legitimate interests
When you give your consent
Legitimate interests refer to our use of your information for business or commercial reasons. However, even then, we must not unfairly compromise your rights and best interests. If we rely on legitimate interests, we will inform you what they are.
Where We Collect Personal Information
We collect your data in the following ways: the data you provide to us, the data we collect when you use our services, and data from third parties we collaborate with.
Data You Provide to Us:
When you communicate with us via phone, email, or letter
When you use our website, mobile applications, or software
In customer surveys
Data We Collect When You Use Our Products or Services:
How Long Do We Retain Your Information?
We will retain your personal information as long as you are a customer of Quba Technology Co., Ltd. After you are no longer a customer, we may retain your data for up to 3 years. We do this for the following reasons:
To respond to questions or complaints
To comply with legal obligations regarding record-keeping
As part of our internal research into customer data
If we cannot delete your data due to legal, regulatory, or technical reasons, we may retain your data for more than 3 years. We will only use your personal information for the purposes mentioned above and ensure your privacy is always protected.
Can I Choose Not to Provide My Personal Information?
You can choose not to provide us with your personal information, but we may legally require this information or need it to enter into or fulfill a contract with you. If you choose not to provide this information, it may delay or prevent us from fulfilling our contract with you or performing our legal obligations. This may mean we need to cancel or deactivate any products or contracts you have with us or may prevent us from providing you with any support.
We may sometimes request additional useful information that is not required by law or contract. We will specify this when we request it. You are not obligated to provide this extra information, and it will not affect your purchase of products or services from us.
Data Security
At Quba Technology Co., Ltd, protecting your information is very important to us. We adopt procedures and technical measures that comply with customer service requirements. These measures are reasonably designed to protect your personal identity information from loss, unauthorized access, disclosure, alteration, or destruction. Where feasible, Quba Technology Co., Ltd uses SSL and other encryption, password protection, firewalls, internal restrictions, and other security measures to help prevent unauthorized access to your personal identity information.
Right to Accurate Information
If you believe any information we hold about you is incorrect, you have the right to challenge it. We will take reasonable steps to verify and correct this for you.
Right to Access Your Information
You can request a copy of all the personal information we hold about you. If this request is made electronically, we will provide the information in an appropriate electronic format. Unless the request is particularly excessive, it is usually free of charge. You only have the right to access your own personal data and not information related to others (unless you are acting on their behalf).
Children's Personal Information
Quba Technology Co., Ltd does not knowingly collect identifiable data from anyone under the age of 13. Our applications, products, and services are not specifically targeted at children. We advise parents/guardians/schools to use anonymous login credentials for any children using our products and to comply with the Children’s Online Privacy Protection Act (COPPA) and other laws and regulations. If we discover that a child under 13 has provided us with personal information, we will promptly delete such information from our servers. If you find that a child has provided us with personal data, please contact us so we can take necessary actions.
How to Contact Us
If you have any questions about the personal information we hold about you, this privacy statement, or if you wish to make a request under the General Data Protection Regulation, please contact us at [email protected].
Changes to This Privacy Policy
Any future changes to this policy will be posted on our website www.yourdolphin.com and, where appropriate, notified via email.
Last updated on: November 27, 2024.